As California navigates increasing climate pressure, evolving affordability challenges, and the need for continued infrastructure investment, clear, consistent, and proactive customer engagement is more important than ever. Building trust with the communities we serve is essential to ensuring Californians understand the value of safe, reliable water service – and the work required to keep it affordable and sustainable for the long term.
This year’s symposium will bring together water utilities, industry professionals, regulators, and policymakers to explore how effective communication can strengthen trust, support informed decision-making, and help utilities better connect with the customers and communities they serve.